If you're not completely satisfied with the products, we accept returns on the following conditions:

• The item is unused, unopened, and in its original packaging
• The return request is made within 14 days of receiving your order
• Proof of purchase is provided (order number or receipt)

To begin a return, please email us at matchamidori@outlook.com with your order number and a brief explanation of the issue. Our team will review your request and provide the next steps.

Once your return is approved and received, a refund will be issued to your original payment method (processing times may vary depending on your bank).

Processing Times

• All orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays are processed on the next business day.
• During busy periods (product launches, holiday seasons, sales), processing times may extend by 1–2 additional days.
• Standard Shipping: 3–7 business days depending on your location.
• Express Shipping: 1–3 business days.

We ship Australia-wide using Australia Post and Sendle.

Once your order is shipped, you will receive a confirmation email with tracking information.

Please note that remote or rural areas may experience slightly longer delivery times.:

Cancellations are only accepted within 12 hours of purchase.

To request a cancellation, please email us at matchamidori@outlook.com with:

• Your full name
• Order number
• Reason for cancellation
  

If your request is sent within the 12-hour window and the order has not yet shipped, we will cancel the order and issue a full refund. Once you've receive an order tracking email, we're unable to cancel your order and you can request a refund or an exchange once your order arrives.

Yes. Enjoy free shipping across Australia on all purchases over 100 AUD.

Orders under 100 AUD will display standard shipping fees at checkout.

If your order arrives damaged in any way, please contact us at matchamidori@outlook.com with:

• Your order number
• A brief description of the issue
• Clear photos of the damaged item, packaging, and shipping label

Once received, our team will review your case and arrange a replacement or refund as quickly as possible.

We take great care in our packaging and quality control, so your feedback helps us continuously improve.

If you’ve received the wrong item or something is missing from your order, please contact us at matchamidori@outlook.com with:

• Your order number
• A description of what was incorrect or missing
• Clear photos of the items you received

We’ll take care of it right away and ensure you receive the correct items as soon as possible.